Refund Policy

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1. Overview

At Slryxellmroz, we want you to be satisfied with your purchase. This Refund Policy outlines the terms and conditions for returns and refunds on products purchased through our website slryxellmroz.ddd.

Nothing in this Refund Policy is intended to exclude, restrict or modify any rights or remedies you may have under the Australian Consumer Law (ACL), where it applies. Our change-of-mind returns policy operates in addition to your statutory rights.

2. Company Information

  • Company Name: Slryxellmroz
  • Address: Beriderbakken 4, 7100 Vejle, Denmark
  • Email: clients@slryxellmroz.world
  • Country: Denmark

3. Return Period

You have the right to return products within 30 days of receiving your order. To be eligible for a return:

  • Products must be unopened and in their original packaging
  • Products must be in the same condition as when received
  • You must have proof of purchase (order confirmation or receipt)

4. EU Consumer Right of Withdrawal

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving any reason. This is in addition to our 30-day return policy.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., by email or letter) before the withdrawal period expires.

If you are located in Australia, the statutory rights that apply to your purchase are those set out under the Australian Consumer Law, which may provide you with remedies where a product is faulty, not of acceptable quality, or not as described.

5. Non-Returnable Items

The following items cannot be returned:

  • Products that have been opened or used
  • Products with broken seals
  • Products returned after the 30-day return period
  • Products not purchased directly from our website

6. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at clients@slryxellmroz.world with your order number and reason for return
  2. Wait for our confirmation and return authorization
  3. Pack the product securely in its original packaging
  4. Ship the product to the address we provide
  5. Include your order number and return authorization number with the shipment

7. Return Shipping

Return shipping costs are the responsibility of the customer, unless:

  • The product was damaged during shipping
  • You received the wrong product
  • The product is defective

We recommend using a trackable shipping service to ensure the safe return of your product.

8. Refund Process

8.1 Inspection

Once we receive your returned product, we will inspect it to verify that it meets our return criteria. This process typically takes 3-5 business days.

8.2 Refund Approval

If your return is approved, we will process your refund. You will receive an email notification once the refund has been initiated.

8.3 Refund Method

Refunds will be issued to the original payment method used for the purchase. Please note:

  • Credit/debit card refunds: 5-10 business days to appear on your statement
  • Bank transfers: 3-5 business days to process
  • Other payment methods: Processing times may vary

8.4 Refund Amount

Refunds will include the full purchase price of the product. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

9. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Contact us within 48 hours of receiving your order
  2. Provide photos of the damaged/defective product
  3. Include your order number and description of the issue

We will arrange for a replacement or full refund, including shipping costs.

10. Wrong Product Received

If you received an incorrect product, please contact us immediately. We will arrange for the correct product to be sent to you at no additional cost and provide a prepaid return label for the incorrect item.

11. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

12. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

  1. Check your bank account/credit card statement again
  2. Contact your bank or credit card company, as processing times may vary
  3. If you've done both and still haven't received your refund, contact us at clients@slryxellmroz.world

13. Cancellations

You may cancel your order before it has been shipped. To request a cancellation, contact us as soon as possible at clients@slryxellmroz.world with your order number. If the order has already been shipped, you will need to follow our return process.

14. Partial Refunds

Partial refunds may be granted in the following situations:

  • Products not in their original condition or damaged due to customer handling
  • Products returned more than 14 days after delivery but within 30 days (subject to restocking fee)

15. Contact Us

If you have any questions about our Refund Policy, please contact us:

  • Email: clients@slryxellmroz.world
  • Address: Beriderbakken 4, 7100 Vejle, Denmark

We aim to respond to all inquiries within 1-2 business days.

16. Australian Consumer Law

If you are a consumer in Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The remedies described in this Refund Policy are in addition to, and do not limit, any rights or remedies you may have under the ACL or other applicable laws.